Privacy Policy

Last Updated:

1. Introduction

Liveactive respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or use our services. This policy applies to all users of our website and customers of our custom blinds and curtains manufacturing services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

2. Information We Collect

We may collect and process the following types of personal data about you:

2.1 Information You Provide Directly

When you contact us through our website forms, email, or phone, we collect information including your name, email address, phone number, postal address, and any other information you choose to provide in your messages or inquiries. When you request a consultation or quote, we collect details about your project requirements, window measurements, design preferences, and installation location.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type and version, operating system, referring website addresses, pages viewed, time spent on pages, and other diagnostic data. We use cookies and similar tracking technologies to collect this information.

2.3 Information from Third Parties

We may receive information about you from third-party services such as analytics providers, advertising networks, and search information providers. This information helps us understand how users find and interact with our website.

3. How We Use Your Information

We use the information we collect for various purposes including:

3.1 Service Delivery

To provide, maintain, and improve our custom blinds and curtains manufacturing services. To process your orders, schedule consultations and measurements, communicate with you about your projects, and deliver finished products. To provide customer support and respond to your inquiries, questions, and requests.

3.2 Business Operations

To manage our business operations including accounting, billing, and record-keeping. To analyze how our website is used and improve user experience. To develop new products and services based on customer needs and preferences.

3.3 Marketing and Communications

To send you information about our services, special offers, and promotions that may interest you, but only if you have consented to receive such communications. To conduct market research and gather feedback about our services. You can opt out of marketing communications at any time.

3.4 Legal and Security

To comply with legal obligations and respond to legal requests. To protect our rights, property, and safety, and that of our customers and others. To detect, prevent, and address fraud, security issues, and technical problems.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given us explicit consent to process your personal data for specific purposes, such as receiving marketing communications. You have the right to withdraw your consent at any time.

Contract Performance: When processing is necessary to fulfill our contractual obligations to you, such as manufacturing and delivering your custom window coverings.

Legitimate Interests: When we have a legitimate business interest in processing your data, such as improving our services, preventing fraud, or ensuring network security, provided this does not override your fundamental rights and freedoms.

Legal Obligation: When we are required by law to process your personal data, such as for tax or accounting purposes.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include payment processors, shipping companies, installation contractors, and IT service providers. All service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your personal data.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena. We may also disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure storage systems with access controls, regular security assessments and updates, employee training on data protection practices, and backup systems to prevent data loss.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose for which it is processed.

Customer information related to orders and projects is typically retained for seven years for accounting and warranty purposes. Marketing consent records are kept until you withdraw consent or we determine the data is no longer needed. Website analytics data is typically retained for 26 months. When personal data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 Access and Portability

You have the right to request access to the personal data we hold about you and to receive a copy of this data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data to another organization where technically feasible.

8.2 Correction and Completion

You have the right to request correction of any inaccurate personal data we hold about you. You also have the right to request that we complete any incomplete personal data, taking into account the purposes of the processing.

8.3 Deletion

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when the data has been unlawfully processed. This right is not absolute and may be limited by legal obligations to retain certain data.

8.4 Restriction and Objection

You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing. You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

8.5 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

9.1 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas of the website.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website and services.

Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and choices.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website and your user experience.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this privacy policy constitutes your acceptance of such changes.

14. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Liveactive
245 East 77th Street
New York, NY 10075, USA
Phone: +1 (718) 747-4438
Email: business@liveactive.world

We will respond to your inquiry as promptly as possible and work to address any concerns you may have about your privacy and personal data.

15. Additional Information for Specific Jurisdictions

15.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, disclose, and sell. You have the right to request deletion of your personal information, subject to certain exceptions. You have the right to opt-out of the sale of your personal information, though we do not sell personal information. You have the right to non-discrimination for exercising your CCPA rights.

15.2 European Economic Area Residents

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). These include the rights described in Section 8 of this policy, as well as the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

16. Data Protection Officer

We have appointed a data protection officer to oversee compliance with this privacy policy. If you have any questions about this privacy policy or how we handle your personal data, please contact our data protection officer using the contact information provided above.